Help Centre · Updated Regularly

x99 FAQ — Your Questions, Answered

Everything Pakistani players ask about x99 — from creating your account and depositing in PKR to Slots, Casino, Bingo, VIP rewards, withdrawals and the mobile app. Browse by topic or read through at your own pace.

All Topics Account Deposits & Withdrawals Games VIP App Security
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All Transactions in PKR
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Payment Methods Supported

Browse by Topic

Account & Registration

How to create your x99 account, verify your Pakistani mobile number, set a username and password, recover access and manage your profile settings.

Deposits & Withdrawals

Everything about adding PKR to your x99 wallet via JazzCash, Easypaisa, Raast or Bank Transfer — plus how withdrawals work, processing times and limits.

VIP Programme

How x99 VIP tiers work, how to earn and spend VIP points, what perks each level unlocks and how to move up through the ranks faster.

Casino, Slots & Bingo

Rules, payouts and how to get started with x99 Casino tables, Slot games — including Cricket and PSL-themed titles — and Bingo rooms.

Mobile App

How to download and install the x99 app on Android and iOS, log in, enable push notifications and keep the app updated for the best experience.

Security & Responsible Gaming

How x99 protects your account with SSL and OTP, what to do if you suspect unauthorised access, and how to use deposit limits and cool-off tools responsibly.

Account & Registration

Go to the Register page and fill in your full name, a valid Pakistani mobile number, a username you want to use on the platform and a strong password. You will receive an OTP on your mobile number — enter it to verify and your account is live immediately. The whole process takes under two minutes and is completely free.

You must be at least 18 years old to register and play on x99. This applies to all games including Casino, Slot Games and Bingo. x99 takes responsible gaming seriously — if there is any indication that an account belongs to a minor, it will be suspended immediately pending review.

On the Login page, tap "Forgot your password?" and enter your registered Pakistani mobile number. An OTP will be sent to that number. Verify the code, choose a new password and you are straight back in. If you no longer have access to your registered number, contact x99 support — the team is available 24/7 and can guide you through identity verification to regain access.

No. Each player is allowed one x99 account only. Multiple accounts linked to the same person, mobile number or device may be flagged and restricted. If you have accidentally created a duplicate account or cannot remember which mobile number you registered with, contact x99 support to get things sorted out properly.

Log in to your x99 account and head to the Settings section of your dashboard. From there you can update certain profile details. For changes to your registered mobile number — which is used for OTP verification and account recovery — you will need to go through an identity verification step with x99 support to keep your account secure.

Deposits & Withdrawals

x99 supports JazzCash, Easypaisa, Raast, Bank Transfer, debit and credit cards, and mobile wallets — all in PKR. These are the most widely used payment channels across Pakistan, so most players can deposit and withdraw without needing to set up anything new.

JazzCash, Easypaisa and Raast deposits typically reflect in your x99 PKR wallet within seconds of completing the transaction. Bank Transfer deposits may take a little longer depending on your bank's internal processing — usually anywhere from a few minutes to a few hours. If a deposit is delayed beyond that, contact x99 support with your transaction reference number.

Log in and go to your wallet dashboard, select Withdraw, choose your preferred payment method and enter the PKR amount you want to withdraw. Withdrawals are typically sent back to the same method you used to deposit. Processing times vary by method — JazzCash and Easypaisa withdrawals are usually fastest. VIP members on higher tiers benefit from priority withdrawal processing.

Minimum and maximum deposit limits vary depending on the payment method selected. The limits are clearly displayed on the deposit screen within your x99 account before you confirm any transaction. You can also set your own personal deposit limits from the account Settings page as part of responsible gaming — a sensible habit if you want to keep your PKR spending in check.

Everything on x99 runs in PKR — your wallet, your deposits, your bets and your winnings. There is no currency conversion required and no hidden exchange fees. You deposit Pakistani rupees, play in Pakistani rupees and withdraw in Pakistani rupees. It is one of the reasons x99 is built specifically for the Pakistani market rather than being a generic platform adapted for Pakistan.

Casino, Slots & Bingo

x99 Casino includes live dealer tables, classic card games and a range of table game formats running around the clock. You can explore everything available after logging in from the Casino page. New game additions are announced regularly — keep an eye on the Promotions section of your dashboard for special event offers tied to Cricket match days and PSL fixtures.

Yes. x99 Slot Games include Cricket-themed titles and PSL season specials that are updated to reflect the tournament schedule. During active T20 and PSL periods you will find dedicated promotional Slots featured prominently on the Slot Games page. Browse the full library at Slot Games after logging in to see what is currently running.

x99 Bingo runs multiple rooms throughout the day and evening with different PKR buy-in levels to suit different budgets. Log in, go to the Bingo page, pick a room that fits your budget and join the next game. Cards are assigned automatically and numbers are drawn in real time. Winnings are added to your PKR wallet immediately when a round ends.

Yes. x99 runs regular PKR bonus promotions tied to deposits, game activity and special events like PSL and international Cricket series. Log in and check the Promotions section of your dashboard to see what is active. Bonus terms — including wagering requirements — are clearly listed on each offer. Higher VIP tiers also unlock exclusive bonus rates that are not available to general account holders.

VIP Programme

Every PKR wager on x99 earns you VIP points automatically. As your points accumulate you move up through VIP tiers, each of which unlocks better rewards: improved bonus rates, faster withdrawal processing, dedicated support access and exclusive event invitations. Your progress is tracked in real time on the VIP dashboard inside your account. Learn more on the VIP page.

VIP point expiry terms are outlined in detail on the VIP page. In general, regular activity keeps your balance active. If you take a break and return, your points will reflect your last active status. If you are concerned about points expiring ahead of a longer period of inactivity, check your dashboard or contact x99 support for your specific account situation.

As you climb VIP tiers on x99 you unlock progressively better benefits — higher withdrawal limits, faster processing times, improved bonus percentages on deposits, access to exclusive PKR promotions and priority 24/7 support. The top tiers include dedicated account management and special invitations to x99 events timed around Pakistan's biggest Cricket fixtures.

Mobile App

Visit the Download page for full instructions on getting the x99 app on your Android or iOS device. The app is lightweight, fast and optimised for Pakistani mobile data connections. It gives you access to your full account — Casino, Slots, Bingo, VIP dashboard and PKR wallet — all in one place with push notifications for promotions.

No separate account is needed. Your existing x99 login credentials work identically on both the website and the app. Log in with the same username or Pakistani mobile number and password, and your PKR balance, VIP points, game history and settings sync in real time across all your devices.

If the x99 app does not install, first make sure you have enabled installation from unknown sources in your Android settings — go to Settings, then Security or Privacy, and toggle on "Install unknown apps" for your browser. Also check that you have enough storage space on your device. If the issue persists, try downloading again from the Download page or contact x99 support for step-by-step help.

Security & Responsible Gaming

Yes. All x99 connections are protected by SSL encryption — the same standard used by banks and major financial platforms. Your password is stored using one-way hashing, meaning it cannot be read or recovered by anyone including x99 staff. OTP two-step verification adds a further layer, ensuring that even if your password were ever compromised, your account cannot be accessed without your registered Pakistani mobile number.

Change your password immediately from the Settings section of your account dashboard. Then review your active sessions and terminate any that you do not recognise. Contact x99 support right away so the team can flag the activity, check for any unauthorised changes and help you secure your account. Never share your password with anyone — x99 support will never ask for it.

x99 provides deposit limit tools, cool-off periods and self-exclusion options directly inside your account Settings. You can set a daily, weekly or monthly PKR deposit cap so your spending never goes beyond the budget you choose. Cool-off periods temporarily restrict access to your account for a set number of days. Self-exclusion closes your account for an extended period. All of these tools are there for you to use proactively — before you feel you need them. Visit the Responsible Gaming page for the full guidance.

No. x99 support will never ask for your password under any circumstances — not over live chat, SMS, email or any other channel. If you receive any message claiming to be from x99 and asking for your login credentials, it is a scam. Do not respond, do not share any information and report it to x99 support immediately so the team can investigate and warn other players if needed.
Still have a question? x99 support is available 24/7. Log in to your account and use the live chat feature for the fastest response.

Everything You Need to Know About Playing on x99

x99 was built with Pakistani players in mind from the ground up — not adapted from a generic international platform. Every part of the experience, from PKR deposits via JazzCash and Easypaisa through to Cricket-themed Slot games and PSL season promotions, is designed to match how people in Pakistan actually play and pay. This FAQ page pulls together the most common questions the x99 support team receives so you can find answers quickly without needing to wait in a queue.

Getting Started with Your x99 Account

New players sometimes overthink the registration process — it really is straightforward. You need a valid Pakistani mobile number, a name, a username and a password. That is it. The OTP verification step exists purely to confirm that the number belongs to you, which also means it is available as your account recovery method if you ever forget your password later on. Use a real number you actually have access to, ideally one you use regularly, so that password resets and security notifications always reach you.

Once registered, your account dashboard is your central hub for everything — wallet balance, game access, VIP progress, transaction history, promotions and account settings. Spend a few minutes getting familiar with where things are when you first log in. The Settings section in particular is worth exploring early, because that is where you find deposit limits, two-step OTP verification and other security tools that are worth setting up before you start playing.

Depositing and Withdrawing PKR

The x99 wallet accepts PKR deposits from JazzCash, Easypaisa, Raast, Bank Transfer, cards and mobile wallets. Most players use JazzCash or Easypaisa because transactions are near-instant and the apps are already installed on their phones. Raast is increasingly popular for zero-fee instant transfers between Pakistani bank accounts. Whichever method you use, the deposited amount shows up in your x99 PKR wallet quickly and you can start playing straight away.

Withdrawals follow the same payment method as your deposit in most cases. This is standard practice across platforms and helps keep transactions clean. The most important thing to remember about withdrawals is that your VIP tier affects how quickly they are processed — a practical reason, beyond just bonus rates, to stay active and keep climbing the x99 VIP programme. If a withdrawal ever takes longer than expected, the first step is always to check your account for any pending verification requirements before contacting support.

Pro tip: Set a PKR deposit limit in your account Settings that matches your actual entertainment budget. It takes 30 seconds to set up and removes the risk of spending more than you planned during a long session.

Understanding x99 Games

x99 offers three main gaming categories — Casino, Slot Games and Bingo — each with its own page and dedicated game library. Casino games include live dealer formats and classic table games available around the clock. The Slot Games library runs into the hundreds, covering everything from simple three-reel formats to feature-rich video Slots, and includes titles specifically themed around Cricket and Pakistani culture. Bingo runs multiple rooms simultaneously throughout the day at different PKR buy-in levels, which makes it accessible for players with different budgets.

During PSL season and major international Cricket series, x99 runs game promotions specifically timed to match days. These include bonus Slot spins, Bingo special events and Casino tournament formats. If you enjoy Cricket and gaming in equal measure, keeping an eye on the Promotions section of your dashboard during tournament periods is well worth the habit.

The x99 VIP Programme in Practice

The VIP programme is straightforward to understand: every PKR wager earns points, points accumulate into tier progression and higher tiers unlock better platform benefits. What makes it genuinely useful rather than just a loyalty label is the practical impact — faster withdrawal processing and higher withdrawal limits are real differences that affect your day-to-day experience on the platform. The dedicated account management available at the higher tiers is also a meaningful upgrade for players who prefer a more personalised service.

VIP progress is automatic — you do not need to opt in or apply. Just play normally across Casino, Slots or Bingo and your points accumulate in the background. Your current tier, points balance and progress to the next level are always visible on the VIP dashboard inside your account. Visit the VIP page for the full breakdown of each tier's benefits.

Responsible Gaming: x99 is an entertainment platform for adults aged 18 and over. Set a PKR budget before each session and use the deposit limit tools available in your account Settings. If gaming stops feeling like entertainment, use the cool-off or self-exclusion options, or visit the Responsible Gaming page for further guidance.

Join x99 Today and Start Winning in PKR

Create your free account in under two minutes, deposit via JazzCash, Easypaisa or Raast and explore Casino, Slots and Bingo — all in PKR with no currency conversion fees.

18+ only · Play within your means · x99 is an entertainment platform